Account & Data Deletion

To delete a CoDesk cloud account, open a support ticket while signed in to the CoDesk console and use the subject “Account deletion request”, or email us from the address registered to the account using the button on this page. This public page may be used even if you have already uninstalled the app.

Include the account username and registered email address, and say whether you want the entire account deleted or only particular data. If the account belongs to an organization, tell us the organization name and whether you are its administrator. Do not provide a password, one-time code, private key, device password, or remote-access code.

We verify account ownership before deletion to prevent fraudulent requests. We may ask you to confirm through the registered email, a signed-in session, or another proportionate method. If we cannot verify you, we will explain what additional information is needed. Authorized agents may be required to provide proof of authority.

Once verified, we disable the cloud account and delete or anonymize personal profile data and user-linked cloud data such as active authentication sessions, device associations, synced address-book records, and other content tied to the account. Deletion cannot remove data another user or organization independently controls, data stored only on your devices, or data in a self-hosted deployment we do not operate.

We may retain limited records when required for tax, accounting, payment disputes, fraud and abuse prevention, security investigations, legal claims, or other legal obligations. Retained data is restricted to those purposes and deleted or anonymized when the applicable period ends. Backup copies expire through normal protected backup rotation.

We normally complete a verified request within 30 days. Complex requests may take longer where law permits; if so, we will tell you why and provide an expected completion date. The process is irreversible after deletion is completed.

Cancel active subscriptions before requesting deletion. Apple App Store and Google Play subscriptions must be canceled in the relevant store; deleting the CoDesk account or app does not automatically stop store billing. Deletion does not create a refund right, and refunds remain subject to the purchase channel's rules, our Terms, and mandatory law.

For an organization-managed cloud account, contact your administrator first because the organization may control your workspace data. For a self-hosted CoDesk instance, send the request to the organization that operates that server. iHoree Ltd. cannot delete data from infrastructure it does not control.